General Support FAQs

IT Resources

• What are the IT Resources?
• Who can book BRA/EDIC IT Resources?
• How do I book an IT Resource?
• What are appropriate uses of the resources?
• Who is responsible for IT Resources?

Email

• ★ How do I update my email signature?
• Who gets an electronic mailbox?
• What happens to a mailbox when an employee leaves the BRA/EDIC?
• Are mailboxes backed up?
• Is email secure and confidential?
• What is the policy on email privacy?

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File servers and shares

• What are file shares?
• What are the types of file shares?
• Is the file server secure?
• Can I modify an existing file share?
• How and when is a file share access removed?
• Who do I contact in the event of a file share policy dispute?

How-to

• ★ How can I change my system password?
• ★ How can I establish a safe password?
• ★ How do I add a network printer to my machine?
• ★ How do I access ArcGIS Online (Collaborative Mapping Platform)?
• ★ How do I change my password?
• How do I submit a Design Request?

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Communications

• ★ Where can I find phone instructions?

Google Apps

• Attachments not opening in Gmail?
• How do I book a room in Google Calendar?
• How do I view rooms and resources on the calendar?